RETURN POLICY

We pride ourselves here at Vip Wedding Rings on offering our customers the highest quality merchandise and we are confident that upon receipt of your merchandise you will find that it will surpass your expectations. Your satisfaction is the top priority of our business. Therefore, if you are not completely satisfied with your purchase you may simply exchange or return the unused item in its original condition for a full refund (minus shipping ) within 30 days of purchase. Custom made wedding bands, such as custom width or changing the design, are not included in the 30 day return policy.

Return Instructions:

1) Email customer service department at rma@vipweddingrings.com to obtain a "Return merchandise authorization (RMA).

2) Complete the return form provided and write RMA number and the reason for your return.

3) Pack your merchandise with the original packing materials, including return form, packing slip, and the product certificate if appropriate in a cardboard shipping box.

4) Print your name, address and "Return merchandise authorization (RMA)" number on the package

5) Send the package by registered mail, as this is the safest way to ship high-value items. Please insure the package for the full value of the invoice plus shipping charges using the delivery courier of your choice. Vip Wedding Rings is not responsible for lost or damaged items while shipping.

If the value of the item(s) you're returning is:

Less than $500: You can mail the item(s) via any courier. Be sure to ship your item(s) fully insured, and request a return receipt to ensure that your shipment is tracked.
More than $500: FedEx and UPS will not insure it, so mail your package via US Postal Service. Also, request a return receipt to ensure that your shipment is tracked.

6) Print your name, address and RMA# on the outside of the package in the return area and mail the package to:

Please do not write Vip Wedding Rings, jewelry, wedding bands or other luxury-related words on the package as this may invite possible theft of the package during transit.

Returns are subject to following conditions:

Again, please make every attempt to return your items as instructed with all its original materials. If you have any questions, contact our customer service department.

Diamond Returns

Our experts upon receipt of your return package will visually inspect all diamonds, wedding bands for any signs of wear and tear before issuing refunds, exchanges or credits. All items must be unblemished and in original condition with the security tag still attached. Unless the item(s) being returned meet the above guidelines we cannot accept it for a refund or exchange. There is a 15% restocking fee for all of our diamond jewelry and wedding bands such as our eternity wedding bands, diamond rings and his and hers wedding bands set with diamonds.

Ring Returns

Custom made jewelry cannot be returned for refund or and exchange under any circumstances. Vip Wedding Rings  is not responsible for orders placed by customers for wrong sizes or any other information however, we can correct sizes for rings (only if the ring can be resized) for a fee of $35.00 (shipping fee for returned items going back is included in the $35.00). Rings without its original tag are considered worn therefore, it cannot be returned.

Policy on Comparison Purchasing

Comparison purchasing is when you buy several items with the intention of keeping the item you like best and then return the remaining items. We do not allow returns on comparison purchasing. The cost of making and re-stocking multiple items is simply too expensive. If you are concerned with making a jewelry purchase and would like to confirm the quality of a Vip Wedding Rings jewelry item, we would be happy to help you. Please call one of our jewelry experts at 1-800-341-0810 and we help you make a choice that is right for your needs. 

Defective Item Repair

Vip Wedding Rings warrants its products to be free of defects in manufacturing and workmanship for a period of 30 days from the date of purchase. If a defect is found, Vip Wedding Rings will either repair or replace the defective item under this warranty.

Our obligation to repair or replace is subject to the customer notifying us of a claimed defect within 10 days of date of shipment. we will have the right to examine the product and the customer, if authorized by us, will return the product at the expense of Vip Wedding Rings. A return authorization number will be issue and transmitted via e-mail.

This warranty is not applicable where there is evidence of heavy soiling or abuse. This warranty does not apply to any conditions or defects resulting from negligence, misuse, alterations, fire, accidents, improper cleaning, contact with sharp or rough objects, or contact with any foreign substance other than recommended cleaning articles.

Mispriced Items Policy

Our primary goal is to always provide our customers with the most reliable service and offer the lowest prices. We strive to service a large selection of products to accommodate all of our valuable customers. Despite our best efforts, a small number of the items on our Web site may be mispriced due to our extensive inventory. In the event that there is a mispricing of an item, we will contact you immediately for instructions before shipping or your order.

1. In the case that we priced the item too high, we will issue a refund for the difference from the original price with no delay.

2. If the item was priced lower than the actual cost, possibly due to fluctuating cost of precious metals and stones, or in the rare case of mistyping, we will offer a 20% discount off the correct price for that item.
Vip Wedding Rings is dedicated to bringing you the best value for all your quality jewelry purchases. We will always make it a priority to provide satisfactory service to all our customers, and rest assured, we verify prices and condition of all our items as part of our shipping procedures.

If you receive damaged or incorrect items, please contact Customer Service Representative as soon as possible at 1-800-341-0810

If you have any further questions or inquiries, please do not hesitate to email us at info@vipweddingrings.com